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Alan Soucy Home Improvement

Updated 2026-09-09 · 14,833 reviewed · 594 listed · Scored from 16 Google reviews · How we rank ›

2.4(16) 52 low data composite score See reviews on Google ✓ Google-verified
Full Kitchen Remodeling
Alan Soucy Home Improvement
Location
East Hartford
Service
Full Kitchen Remodeling
Reviews
16
Ranking
#397 in Full Kitchen Remodeling

Google Business Profile is the source for the business data shown here, last checked 2026-09-09. Details taken from their website were fetched 2026-09-09.

What do recent reviews say?

Most reviewers report severe delays, no-shows, and abandoned projects. Several paid in full but never saw the work completed or crews return for repairs. Five-star reviews from years ago praise workmanship and responsiveness on roofing and window work, but recent one-star reviews spanning six years describe beginner-level quality, unprofessional crew coordination, and legal disputes over unfinished work.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Pattern worsens over time: five-star reviews from 5-9 years ago; one-star reviews concentrated in the past 6 years, many alleging abandonment and unpaid refunds after disputes.

Praised for
  • quality craftsmanship on select projects
  • responsive and communicative when present
  • competitive pricing
  • works to code and pulls permits
Watch-outs
  • chronic delays and no-shows
  • poor quality work and unfinished projects
  • workers abandoned jobs mid-contract
  • leaves job sites messy
  • unresponsive after deposit collected
delayed-timelinepoor-communicationunresolved-issuesmessy-worksiteover-budget
Think twice if: Severe and consistent complaint pattern: projects run 3-6 months over estimates, crews don't return, and customers report paying in full for unfinished work.

What are they good at?

  • roofing work completed on schedule
  • works to building code
  • pulls permits without delay

Worth knowing

  • HIC license #0622777
  • one reviewer named crew member Dave as responsive
  • projects documented in small claims and BBB complaints
  • earlier roofing work completed on agreed timeline; recent interior/deck work abandoned

How it compares

  • Rated 2.4 against a 4.73 average across the 501 full kitchen remodeling businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How we scored this

How We Rank
Star rating 21
Review volume 53
Review recency 83
Review sentiment 42
Profile completeness 100
Verification 30

Rating breakdown

5
5
4
0
3
1
2
0
1
10
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Last updated 2026-09-09