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Express Kitchens: New London

Updated 2026-09-14 · 11,061 reviewed · 960 listed · Scored from 69 Google reviews · How we rank ›

4.5(69) 78 composite score See reviews on Google ✓ Google-verified
Countertop InstallationKitchen Design & Layout PlanningSmall Kitchen Updates & RepairsHigh-End Custom & Luxury KitchensKitchen Cabinet Refacing & InstallationFull Kitchen RemodelingEco-Friendly & Sustainable Remodeling
Express Kitchens: New London
Location
New London
Services
Countertop Installation, Kitchen Design & Layout Planning, Small Kitchen Updates & Repairs
Reviews
69
Best for
Homeowners seeking attentive design input and high-quality cabinet finishes with ongoing support.

Google Business Profile is the source for the business data shown here, last checked 2026-09-14. Details taken from their website were fetched 2026-09-09.

What do recent reviews say?

Most customers praise Express Kitchens for attentive design consultants and skilled installation crews who deliver quality cabinets and countertops at competitive prices. A minority report serious post-installation friction: one customer faced shipping errors, contested billing, and unresolved follow-up across two locations, leaving them out of pocket.

Praised for
  • knowledgeable design staff
  • responsive customer service after installation
  • quality cabinets and countertops
  • professional installers
  • fair pricing
Watch-outs
  • post-installation issue resolution difficult
  • wrong size cabinets shipped
  • incomplete discount honored
  • poor follow-up from Hartford location
quality-craftsmanshipresponsivepunctualcleans-up-after-workattention-to-detailfair-pricingprofessionalismunresolved-issues
Best for: Homeowners seeking attentive design input and high-quality cabinet finishes with ongoing support.
Think twice if: You need fast resolution if shipping or sizing errors occur; one customer reported poor follow-up across locations and incomplete compensation.

What are they good at?

  • Design consultants listen and adapt to customer pace
  • Proactive follow-up from customer service on completed work
  • Quality cabinets at competitive pricing
  • Full-service offerings including appliances and backsplash

Worth knowing

  • Ulli (design consultant): praised for listening and working at customer pace
  • Frank Davis and Alex (customer service): noted for proactive follow-up and issue-solving
  • Susan Mucci (designer): complimented for confidence and design skill
  • Brian (installer): called out for craftsmanship detail
  • Lewis (cabinet installer): praised for precision
  • Arkadius and crew (granite/countertop team): noted for accurate measurements
  • One complaint: wrong cabinet size shipped; partial discount dispute (claimed 50%, received ~25%); Hartford location did not follow up on returned cabinet

What reviews say by service

Kitchen Cabinet Refacing & Installation
Customers consistently praise quality, finish, and delivery timeliness; one report of wrong size shipped with billing dispute.
Countertop Installation
Granite and quartz installations praised for accurate measurements, clean finish, and professional workmanship.
Kitchen Design & Layout Planning
Design consultants noted for listening to customer needs, adapting pace, and building confidence in decisions.
Full Kitchen Remodeling
End-to-end remodels reported as smooth, timely, and high-quality; strong communication praised throughout most projects.

How it compares

  • Rated 4.5 against a 4.73 average across the 422 kitchen cabinet refacing & installation businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Rank
Star rating 70
Review volume 80
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
2
3
3
2
3
1
4

FAQ

What does Express Kitchens offer beyond cabinets?
Their website lists kitchen design, granite and quartz countertops, backsplash, kitchen appliances, dishwashers, refrigerators, range hoods, wall ovens, and bathroom sinks and faucets.
What areas do they serve?
New London and Eastern Connecticut, with a Hartford location also mentioned in reviews.
Do they offer follow-up service after installation?
Yes; reviews mention customer service staff scheduling technicians for post-installation issues, and Frank Davis is noted for proactive check-ins on installation progress.

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Last updated 2026-09-14