Do they work in my area?

Their website lists Connecticut as their service area; they have completed projects in Rocky Hill and the New Haven area.

What happens if I spot issues after work is done?

One reviewer's experience suggests follow-up requests for unfinished items may go unanswered; most completed projects draw praise for quality, but communication breakdowns have occurred around project closeout.

ITL Builders, LLC

Updated 2026-09-09 · 14,833 reviewed · 594 listed · Scored from 14 Google reviews · How we rank ›

4.4(14) 69 composite score See reviews on Google ✓ Google-verified

Full Kitchen Remodeling

Location: Newhallville, New Haven
Service: Full Kitchen Remodeling
Reviews: 14
Best for: Homeowners seeking multi-trade renovation work from a skilled, hands-on owner-operator.

Google Business Profile is the source for the business data shown here, last checked 2026-09-09. Details taken from their website were fetched 2026-09-09.

What do recent reviews say?

Most reviewers report smooth, high-quality work with skilled tradespeople and strong attention to detail. A significant minority describe hidden costs, mid-project scope creep, poor communication, and incomplete punch-list resolution that went unaddressed despite repeated requests.

Recent shift: One 1-star review from 3 months ago described a severe project breakdown with mid-project billing demands, disrespect, and unresolved quality issues that were ignored after a phone-based dispute. An earlier 1-star review (9 months ago) was a brief complaint about the owner's rudeness. Most other reviews remain 5-star and recent, but the pattern suggests consistent issues for some clients rather than a recent deterioration.

Praised for

professional attention to detail
quality craftsmanship across trades
skilled team (especially Italo)
communicative and reliable
cleans up after work

Watch-outs

mid-project price demands
poor communication when payment due
unfinished work and punch-list items
disrespectful treatment and harassment
ignored follow-up requests

quality-craftsmanshippunctualprofessionalismattention-to-detailcleans-up-after-workover-budgethidden-costspoor-communicationunresolved-issues

Best for: Homeowners seeking multi-trade renovation work from a skilled, hands-on owner-operator.

Think twice if: You need a fixed-price contract with all scope locked in upfront; at least one reviewer faced multiple mid-project cost demands and unresolved quality issues.

What are they good at?

skilled tradespeople (owner Italo noted for tile and carpentry)
multi-trade capability (kitchens, bathrooms, roofing, decks, painting)
strong craftsmanship on completed work
punctual and clean work sites

Worth knowing

Owner Italo praised for tile work and craftsmanship; involved in project delivery
Multi-trade capability spans kitchens, bathrooms, roofing, decks, carpentry, painting, drywall, door installation
One reviewer experienced demands for $1,000 extra on fence, $200 per door, and $2,500 additional for ceiling work after partial payment
Same project left trim unsecured, trim missing, drywall poorly sanded, and punch-list items incomplete
Crew praised for punctuality and keeping job sites clean on successful projects

What reviews say by service

Full Kitchen Remodeling: Two reviewers reported excellent kitchen and bathroom transformation with clear communication and attention to detail; one major project included kitchen remodel alongside other trades.

How it compares

Rated 4.4 against a 4.73 average across the 501 full kitchen remodeling businesses listed here.
Has more Google reviews than 60% of the businesses in this directory.

How we scored this

How We Rank

Star rating 74

Review volume 51

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

FAQ

Do they work in my area?: Their website lists Connecticut as their service area; they have completed projects in Rocky Hill and the New Haven area.
What happens if I spot issues after work is done?: One reviewer's experience suggests follow-up requests for unfinished items may go unanswered; most completed projects draw praise for quality, but communication breakdowns have occurred around project closeout.

Contact

Phone: +1203-974-2691
Website: https://itlbuilders.com/
Address: 550 Winchester Ave, New Haven, CT 06511
Open in Google Maps

Last verified 2026-09-09

Opening hours

Monday: 07:00-18:00
Tuesday: 07:00-18:00
Wednesday: 07:00-18:00
Thursday: 07:00-18:00
Friday: 07:00-18:00
Saturday: 07:00-18:00
Sunday: 07:00-12:30

As listed on Google.

From their website

Services listed

Home ConstructionRemodelingKitchensBathroomsProperty MaintenanceImprovementsSeasonal Specialty ServicesPainting

As published by the business on its own website; not independently verified.

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