- Do Melissa and Jim handle the work themselves or subcontract?
- Melissa and Jim are directly involved in design and project oversight. One reviewer recommended them as GC for the entire project for consistency; they manage subcontractors for specialty work like plumbing and electrical.
- What happens if something goes wrong after the project?
- One reviewer reported Jim returned within days at no charge to repair a stone that fell from a fireplace. Another mentioned lifetime quality craftsmanship and follow-up contact to ensure satisfaction.
- Do they provide design renderings before work starts?
- Yes. Multiple reviewers noted Melissa provides mock-ups and renderings, including 3D visualizations, before construction begins.