22 low data
TomKim's Home Improvement
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Full Kitchen RemodelingKitchen Cabinet Refacing & Installation
West Haven Lumber - Finetco
Small Kitchen Updates & RepairsCountertop InstallationFull Kitchen RemodelingKitchen Cabinet Refacing & InstallationKitchen Design & Layout Planning
- Location
- West Haven
- Services
- Small Kitchen Updates & Repairs, Countertop Installation, Full Kitchen Remodeling
- Reviews
- 28
- Ranking
- #229 in Small Kitchen Updates & Repairs
Google Business Profile is the source for the business data shown here, last checked 2026-09-09. Details taken from their website were fetched 2026-09-09.
What do recent reviews say?
Five-star reviews highlight a strong kitchen designer and wide selection of materials; staff including David and Sebastian earned praise for patient, detailed guidance on specific projects. Multiple one-star reviews across years report unanswered calls, no follow-up on orders, prices double those at big-box stores, and uneven front-desk support. Limited review detail on actual kitchen remodeling work, design outcomes, or timeline/cost handling.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- wide product selection
- knowledgeable staff on individual projects
- responsive designer
- patient assistance
Watch-outs
- inconsistent customer service
- no follow-up or callbacks
- high prices vs. competitors
- restocking fees on pickup orders
responsiveskilled-tradesmenpoor-communicationfair-pricing
Think twice if: Those seeking hands-on support should ask about staff availability; past reviews cite long waits for callbacks and uneven front-desk helpfulness.
What are they good at?
- established 1927
- kitchen designer on staff
- broad material selection
- local presence in West Haven
Worth knowing
- Kitchen designer praised as knowledgeable
- Named staff: David (lumber guidance), Sebastian (beam calculations), Bruce Cirillo (windows/doors)
- Manager Sebastian mentioned in 2-year-old complaint about follow-up failure
- Restocking fee policy (15%) on refunds mentioned by one reviewer
What reviews say by service
- Kitchen Cabinet Refacing & Installation
- Wide selection praised; no detail on installation or quality.
- Kitchen Design & Layout Planning
- Kitchen designer called top-notch and knowledgeable in praise reviews.
How it compares
- Rated 3.6 against a 4.73 average across the 501 full kitchen remodeling businesses listed here.
- Has more Google reviews than 75% of the businesses in this directory.
How we scored this
How We Rank Star rating 42
Review volume 63
Review recency 78
Review sentiment 49
Profile completeness 100
Verification 30
Rating breakdown
5
17
4
2
3
0
2
0
1
9
FAQ
- Does West Haven Lumber help first-time or non-contractor customers?
- Mixed reviews. Some praise staff like Sebastian and David for patient guidance on small projects; others report the front desk refused to help non-contractors without a builder or engineer present.
- What is the restocking fee policy?
- One reviewer reported a 15% restocking fee applied to a refund, though this may apply only in specific cases.
Similar kitchen remodelers nearby
81
American Home Builders & Design LLC
4.7(57)✓ Google-verified
Rob and his team handle full kitchen and bathroom remodels with speed and professionalism, staying on budget and timeline while keeping customers informed. They source materials in-house, do their own installation work, and handle unexpected structural issues without passing costs along or delaying the finish. Multiple reviewers named Rob and noted his hands-on involvement, honest recommendations, and follow-up support. Quartz countertop work and cabinet installation came in specifically praised. Two reviews flagged the lack of formal contracts and one product quality concern, but the bulk of feedback emphasizes efficient execution and real savings.
Kitchen Design & Layout PlanningSmall Kitchen Updates & RepairsCountertop Installation
83
MGM Renovations LLC
4.8(42)✓ Google-verified
Renato and his team consistently deliver kitchen and bathroom work on schedule and to spec. Reviewers praise their responsiveness, precision in cabinet installation and countertop work, and habit of cleaning up daily. A single complaint about missed appointments stands out against overwhelmingly positive feedback on professionalism and project management. The business serves full remodels and smaller updates across West Haven and surrounding towns. Staff members like Olguer and Jennifer are named for their contributions. Pricing is noted as reasonable. One reviewer returned for a second deck project, suggesting strong repeat-business appeal.
Small Kitchen Updates & RepairsCountertop InstallationFull Kitchen Remodeling