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Better Built Basements, LLC

Updated 2026-09-14 · 11,061 reviewed · 960 listed · Scored from 91 Google reviews · How we rank ›

4.6(91) 76 composite score See reviews on Google ✓ Google-verified
Eco-Friendly & Sustainable RemodelingHigh-End Custom & Luxury KitchensSmall Kitchen Updates & RepairsKitchen Design & Layout PlanningKitchen Cabinet Refacing & InstallationCountertop InstallationFull Kitchen Remodeling
Better Built Basements, LLC
Location
Kensington, Berlin
Services
Eco-Friendly & Sustainable Remodeling, High-End Custom & Luxury Kitchens, Small Kitchen Updates & Repairs
Reviews
91
Ranking
#105 in Eco-Friendly & Sustainable Remodeling
Best for
homeowners converting basement spaces into rec rooms or adding simple utility features

Google Business Profile is the source for the business data shown here, last checked 2026-09-14. Details taken from their website were fetched 2026-09-09.

What do recent reviews say?

Basement work consistently earns high marks for craft and crew professionalism; kitchen projects reveal persistent gaps in communication and design decision-making. Owners praise the on-site tradesmen but report that Randy and management ordered work without approval, missed deadlines quietly, and showed little urgency when addressing concerns. Smaller fixes and rec-room conversions run smoothly; complex remodels with significant design input carry real risk of frustration.

Praised for
  • professional and attentive tradesmen
  • quality craftsmanship on finished work
  • reasonable pricing relative to competitors
  • responsive project managers (named staff)
  • on-time completion for smaller jobs
Watch-outs
  • poor communication during design and planning phases
  • decisions made without owner approval or input
  • spotty responsiveness to questions from owner
  • ownership/management indifference to complaints
  • delays past scheduled completion with no notice
quality-craftsmanshippoor-communicationresponsivepunctualon-time-completiondelayed-timelineattention-to-detailprofessionalismfair-pricing
Best for: homeowners converting basement spaces into rec rooms or adding simple utility features
Think twice if: planning a kitchen remodel or design-forward project; poor communication during planning has caused significant owner frustration and unexpected charges

What are they good at?

  • experienced crew with consistent on-site professionalism
  • competitive pricing on basement work
  • strong local reputation for trade quality
  • named project managers (Jake, Kaitlyn, Randy)

Worth knowing

  • Jake Barnett noted as strong project manager and problem-solver
  • Kaitlyn praised for responsiveness
  • Mike, Jeremy, and Noi named as skilled tradesmen
  • Randy is the designer/lead; communication issues trace directly to him
  • ownership (Jim Tranmer) has been reported as dismissive of complaints
  • company does not install appliances or pass on contractor discounts from retailers
  • one reviewer received almost $800 in unauthorized charges for hardware not ordered

What reviews say by service

Full Kitchen Remodeling
communication breakdowns during design and approval; unauthorized work ordered and charged
Kitchen Design & Layout Planning
design delays (two weeks promised, delivered days before demolition); owner questions often ignored until work ordered
Countertop Installation
praised for solving problems creatively (sink swap, island preservation)
Small Kitchen Updates & Repairs
quick, clean execution on minor work; satisfaction high when scope is clear
Eco-Friendly & Sustainable Remodeling
limited evidence; one review mentions donation process for old cabinets, but obtaining receipt required repeated follow-up

How it compares

  • Rated 4.6 against a 4.72 average across the 815 full kitchen remodeling businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Rank
Star rating 75
Review volume 85
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
79
4
1
3
2
2
3
1
6

FAQ

How long do basement projects typically take?
Timelines vary. Smaller utility projects (window replacement, sink swap) are completed in one to two days. A full 1,000+ sq ft basement renovation takes weeks; one reviewer's 2-year planning project was delivered on time and on budget, but others report delays and silent schedule slips.
Will they install my appliances?
No. Their contract explicitly excludes appliance installation. One kitchen customer learned this by reading fine print rather than being told upfront.
Do they offer design services?
Yes, they have a design team. However, design delays are common in kitchen projects; one owner waited until days before demolition for drawings. Communicate all decisions in writing to avoid unauthorized work orders.
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Last updated 2026-09-14