Express Kitchens: Newington
Jeremiah, Ulrike, and Robert stand out as designers who listen closely and improve layouts, while staff like Frank and Kevin earn praise for steady follow-up. Cabinets and countertops arrive in good condition and fit well. However, communication breaks down once orders are placed: salespeople go silent, measurement appointments shift hours before arrival, and disputes over included items linger unresolved. Expect strong personalized service early, then coordination gaps and long waits for templating and install. Multiple reviewers paid upfront but faced surprise charges later, wrong cabinet specifications delivered, and refunds taking months to process. The company performs best when one staff member owns the entire project. Where handoffs happen between sales, design, and project management, things stall.
