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Express Kitchens: Newington

Updated 2026-09-14 · 11,061 reviewed · 960 listed · Scored from 113 Google reviews · How we rank ›

4.1(113) 70 composite score See reviews on Google ✓ Google-verified
High-End Custom & Luxury KitchensCountertop InstallationFull Kitchen RemodelingKitchen Cabinet Refacing & InstallationKitchen Design & Layout PlanningSmall Kitchen Updates & Repairs
Express Kitchens: Newington
Location
Newington
Services
High-End Custom & Luxury Kitchens, Countertop Installation, Full Kitchen Remodeling
Reviews
113
Ranking
#87 in High-End Custom & Luxury Kitchens
Best for
Homeowners who work closely with one designer and want help rethinking layout, not just replacing what was there.

Google Business Profile is the source for the business data shown here, last checked 2026-09-14. Details taken from their website were fetched 2026-09-09.

What do recent reviews say?

Jeremiah, Ulrike, and Robert stand out as designers who listen closely and improve layouts, while staff like Frank and Kevin earn praise for steady follow-up. Cabinets and countertops arrive in good condition and fit well. However, communication breaks down once orders are placed: salespeople go silent, measurement appointments shift hours before arrival, and disputes over included items linger unresolved. Expect strong personalized service early, then coordination gaps and long waits for templating and install.

Multiple reviewers paid upfront but faced surprise charges later, wrong cabinet specifications delivered, and refunds taking months to process. The company performs best when one staff member owns the entire project. Where handoffs happen between sales, design, and project management, things stall.

Praised for
  • patient and knowledgeable designers (Jeremiah, Ulrike)
  • responsive staff who follow up
  • quality cabinet and countertop craftsmanship
  • staff who adapt designs to improve function
Watch-outs
  • poor communication between departments
  • long delays in quotes and measurements
  • delivery and installation rescheduling without notice
  • inconsistent follow-up after initial contact
quality-craftsmanshippoor-communicationresponsiveattention-to-detaildelayed-timelinepunctualprofessionalismskilled-tradesmen
Best for: Homeowners who work closely with one designer and want help rethinking layout, not just replacing what was there.
Think twice if: Communication falters after you place an order. Get everything in writing and confirm scheduling 24 hours before appointments.

What are they good at?

  • Designers tailored to your needs and budget
  • quality wood cabinets and precision countertop cuts
  • staff go the extra mile on problem-solving

Worth knowing

  • Designers named include Jeremiah, Ulrike Robinson, and Robert G
  • Frank Davis and Kevin noted for customer service follow-up
  • Installer Serigy praised for respectful and efficient work
  • Countertop crew praised for professional installation
  • Multiple reviewers report surprise charges for included items (faucets, sink)
  • Measurement appointments rescheduled with short notice
  • One reviewer delayed refund by 6 months
  • Cabinet installer skilled but communication delays affect schedule

What reviews say by service

Kitchen Design & Layout Planning
Designers like Jeremiah and Ulrike excel at improving layout and function beyond customer's original idea.
Kitchen Cabinet Refacing & Installation
Wood cabinets (no particle board) praised for quality, but order specifications sometimes go wrong between sales and delivery.
Countertop Installation
Countertop cutting and fitting done professionally and fit well, though measurement scheduling is unreliable.
Full Kitchen Remodeling
End-to-end projects work well when one staff member coordinates; handoffs between sales, project management, and install cause delays and gaps.

How it compares

  • Rated 4.1 against a 4.72 average across the 815 full kitchen remodeling businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Rank
Star rating 47
Review volume 89
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
79
4
8
3
4
2
4
1
18

FAQ

How long does a typical countertop template and install take?
One reviewer reported a 9-day gap between cabinet delivery and countertop template (measured as 'normal turn-around'), then install scheduled several days later. Actual timing varies; call to confirm current schedules.
Can I see cabinet options and get a design layout in-store?
Yes. Designers spend hours working through options in the showroom. Bring photos or ideas of layouts you want to explore.
What if there's a mistake on my order or delivery?
Contact customer service (Frank or Kevin noted as helpful). Errors on cabinet specs or wrong items delivered have been an issue; confirm every detail on paper before payment.

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High-End Custom & Luxury KitchensSmall Kitchen Updates & RepairsKitchen Design & Layout Planning

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Last updated 2026-09-14