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KOHLER Store Westport by Plimpton & Hills

Updated 2026-09-09 · 14,833 reviewed · 594 listed · Scored from 72 Google reviews · How we rank ›

4.8(72) 84 composite score See reviews on Google ✓ Google-verified Publishes prices
Kitchen Design & Layout PlanningFull Kitchen Remodeling
KOHLER Store Westport by Plimpton & Hills
Location
Greens Farms, Westport
Services
Kitchen Design & Layout Planning, Full Kitchen Remodeling
Reviews
72
Best for
Homeowners planning bathroom or kitchen updates who value hands-on consultation and want expert guidance before ordering.

Google Business Profile is the source for the business data shown here, last checked 2026-09-09. Details taken from their website were fetched 2026-09-09.

What do recent reviews say?

Most visits yield strong design help and product selection backed by named staff who follow up proactively. Staff quality varies: some reviewers encounter dismissive service on arrival, but those who work with designers like Gina, Terrance, Melissa, or Gardner report thorough guidance through product choices, custom layouts, and rapid problem resolution when orders go wrong.

Praised for
  • knowledgeable, attentive staff
  • in-person product display and selection
  • responsive problem-solving
  • design consultation expertise
Watch-outs
  • inconsistent staff attentiveness on first contact
  • pricing higher than online
responsiveskilled-tradesmenattention-to-detailquality-craftsmanshipprofessionalismgreat-design-inputfair-pricing
Best for: Homeowners planning bathroom or kitchen updates who value hands-on consultation and want expert guidance before ordering.
Think twice if: First-time visitors may encounter distant or dismissive staff; ask for a designer by name if possible. Showroom prices run higher than the Kohler website.

What are they good at?

  • Kohler Design Experts on staff
  • functioning display fixtures to test
  • named designers (Gina, Terrance, Melissa, Gardner) praised for follow-up
  • rapid order corrections

Worth knowing

  • Staff named Gina Balducci, Terrance, Melissa Sherwood, Gardner, Lauren, and Mark noted for expertise and follow-up
  • custom dimensional layout diagrams drawn for contractor coordination
  • 24-hour order corrections and replacements documented
  • staff field phone consultations to reduce customer trips

What reviews say by service

Kitchen Design & Layout Planning
Expert guidance through fixture selection and finish options; balanced function, style, and budget.
Full Kitchen Remodeling
Design consultation and product sourcing for full projects; knowledgeable staff help coordinate with contractors.

How it compares

  • Rated 4.8 against a 4.73 average across the 501 full kitchen remodeling businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Rank
Star rating 85
Review volume 81
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

Rating breakdown

5
66
4
1
3
2
2
1
1
2

FAQ

Can I see products in person before ordering?
Yes. The showroom displays functioning faucets, sinks, showers, vanities, and mirrors so you can test fixtures and see finishes. Appointment booking is available on their website.
Can staff help me understand pricing?
Showroom prices are typically higher than the Kohler website; staff can review options and explain the difference. During the Love Your Look Event, discounts apply: 5% on $1,500+, 10% on $2,500+, 15% on $5,000+.
What happens if my order arrives wrong?
Staff have arranged replacements within 24 hours in documented cases, working to keep renovation schedules on track.

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Last updated 2026-09-09