How soon can they come out?

Standard bookings fill 2-3 weeks ahead, but openings sometimes appear within a day or two.

Do they charge for emergency calls?

Reviewers describe fair pricing; one reviewer was not charged after Jarrett fixed a water heater problem in five minutes.

Will they try to upsell me on work I don't need?

Multiple reviewers praise their honesty; one fixed a sink another plumber said needed full replacement, and they rerouted kitchen drains without suggesting unnecessary upgrades.

Rousseau Plumbing & Heating LLC

Updated 2026-09-09 · 14,833 reviewed · 594 listed · Scored from 96 Google reviews · How we rank ›

4.7(96) 84 composite score See reviews on Google ✓ Google-verified

Small Kitchen Updates & RepairsFull Kitchen Remodeling

Location: North Haven
Services: Small Kitchen Updates & Repairs, Full Kitchen Remodeling
Reviews: 96
Ranking: #37 in Small Kitchen Updates & Repairs
Best for: homeowners with older plumbing or complex repairs who value honesty over speed.

Google Business Profile is the source for the business data shown here, last checked 2026-09-09.

What do recent reviews say?

Rousseau handles everything from emergency repairs to full system replacements with named technicians who know their work. Reviewers praise Jarrett, Morgan, and Garrett for solving complex problems quickly and honestly. Office staff like Brianna answer texts without losing patience. One complaint about pricing and standard booking delays are the only notes; the rest is five-star consistency.

Praised for

skilled technicians by name (Jarrett, Morgan, Garrett)
responsive office staff (Brianna, Robin, Carolyn)
honest diagnosis and no upselling
fast response times and availability
fair pricing

Watch-outs

high rates (one reviewer)
sometimes books 2-3 weeks out

punctualresponsiveskilled-tradesmenprofessionalismfair-pricingcleans-up-after-workquality-craftsmanship

Best for: homeowners with older plumbing or complex repairs who value honesty over speed.

Think twice if: booking requires 2-3 weeks out in standard cases; one reviewer noted higher pricing than competitors for similar work.

What are they good at?

named technicians with deep plumbing knowledge
office staff answer texts and phone calls same-day
honest diagnosis and no unnecessary upsells
handles old houses and complex retrofits

Worth knowing

Jarrett Rousseau (founder/lead diagnostician)
Morgan, Garrett, Maya, Marcus, Nick, Todd (technicians with reviews)
Brianna, Robin, Carolyn (office staff praised for responsiveness)
Fixed cast-iron sewer line leak in under 2 hours
Water heater diagnostics and replacement
Drain line rerouting without upsells
Emergency response during winter freeze (ice dam thawing)
Kohler-certified (mentioned in reviews)

What reviews say by service

Small Kitchen Updates & Repairs: Fixed sink issues, faucet cartridges, kitchen wall leaks, and dishwasher leaks with honesty and no upsells.
Full Kitchen Remodeling: Completed plumbing work after another plumber's shoddy job on a full kitchen remodel; receptionist and technician were professional and reliable.

How it compares

Rated 4.7 against a 4.73 average across the 501 full kitchen remodeling businesses listed here.
Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Rank

Star rating 80

Review volume 86

Review recency 100

Review sentiment 70

Profile completeness 100

Verification 30

Rating breakdown

FAQ

How soon can they come out?: Standard bookings fill 2-3 weeks ahead, but openings sometimes appear within a day or two.
Do they charge for emergency calls?: Reviewers describe fair pricing; one reviewer was not charged after Jarrett fixed a water heater problem in five minutes.
Will they try to upsell me on work I don't need?: Multiple reviewers praise their honesty; one fixed a sink another plumber said needed full replacement, and they rerouted kitchen drains without suggesting unnecessary upgrades.

Request a quote

Similar kitchen remodelers nearby

22 low data

Kingdom General Construction, LLC

No rating yet✓ Google-verified

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Full Kitchen Remodeling

View profile

71 low data

The Kitchen Company

4.4(35)✓ Google-verified

Most reviewers praise Ron Fisher, Gail, and Julie for listening to needs and delivering kitchens that balance beauty with practical function. Staff handle adjustments promptly and stay involved through installation. Some past customers report feeling abandoned after paying upfront or describe dismissive service on initial visits, though these complaints are sparse among 35 reviews.

Kitchen Design & Layout PlanningHigh-End Custom & Luxury KitchensSmall Kitchen Updates & Repairs

View profile